The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of a handbag, for example), if you contact me directly.
Why I Need Your Information and How I Use It
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Patricia Wood, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org.
READY TO DISPATCH items: I aim to dispatch in 1-3 working days.
MADE TO ORDER items: I aim to make and dispatch in 1-2 weeks but often much sooner. If your order is urgent please let me know and I will do my best to prioritize it for you.
PLEASE NOTE: Customs delays may increase delivery times especially at present. COVID19 may cause processing delays in customs.
FREE UK DELIVERY is dispatched by 2nd class and is not tracked or insured. 1st class Signed for is available at additional cost.
PLEASE NOTE: Buyers are responsible for any taxes, customs or duty fees that may apply to your purchase.
IF YOU CHANGE YOUR MIND
And wish to return an item it will be returned at your expense. I advise using a tracked service. If an untracked service is used and the order is lost or damaged in transit, you will need to claim off your carrier. Once received in good order I will refund the initial item cost, less the initial shipping fee.
If an order is faulty, damaged or not as described please contact me within 48 hours of receipt. Please don’t initiate a return before contacting me.
When completing the customs form you MUST mark it as ‘Returning Merchandise’ as UK Customs charge 20% import duty (VAT) on purchases. If this is not done I will have to deduct this amount from any refund due.